Administrative/Support, Education/Training, Social Work, Staff/Administrative
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. UW Medicine Population Health Management is excited to be recruiting for new, outstanding opportunities: Population Coordinators. These positions will be 60%-100% FTE (24-40 hours per week) and fixed duration appointments. The Population Coordinators will be responsible for outreach and care coordination services as they relate to the UW Medicine Population Gap Management Initiative, focused on closing care gaps in preventative screening and disease management for UW Medicine patients. The Population Coordinators will be a part of centralized patient outreach team located at the UW Tower. Serve as the primary point-of-contact for assigned patient populations in risk-adjusted lives. Assignments will be based on defined sub-population groups where there are gaps in care, aligned with the overarching strategy and the Population Gap Management Initiative's priorities. He/she will provide patient-centered concierge services to better coordinate patient care and services within the UW Medicine health system and its ACO partner/affiliate organizations. In communication with members, healthcare teams, and applicable referral agencies, this individual will represent mitigating potential roadblocks and navigating for optimal care delivery, including providing support for planning, coordination of sequenced services/appointments, and scheduling appointments. The Population Coordinators will perform work in support of the program and under the general direction of the Director for Patient Outreach and Care Management, UW Medicine. The positions will report to the Director for Patient Outreach and Care Management and will receive daily operational leadership from the Care Gaps Program Manager, as well as work closely with other roles in the Population Health Management team in performing the following duties: Patient outreach and care navigation coordinationFacilitate appointment scheduling for assigned population/sub-population patient groupReferral coordination using relevant EPIC queuesMedical records reviews / EMR chartsBilling support in coordination with service providers and staffOther program support activities, including population health management projects, communications, and data management.REQUIREMENTS:High school graduation or equivalent AND Two years of full-time clerical experience OR Equivalent education/experience. ADDITIONAL POSITION-SPECIFIC REQUIREMENTS:Excellent communication skills to include verbal and written comprehension/expression. High competency in emotional intelligence skills – ability to navigate conversations with patients and families in the most compassionate manner to result in an outcome that is right for patient's health and meets programs goals. Demonstrates good judgment and common sense.Skill in operating personal computer and use of Office 365 tools. Demonstrated ability and willingness to maintain competency as required for job title and the unit/area(s) of assignment. Demonstrated ability and willingness to exhibit behaviors consistent with standards and principles for service excellence, performance improvement and organizational values.DESIRED: Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology preferred.Proven skill in working with medical providers and wellness coaches preferred.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.