Summary:The Disbursement and System Specialist is a full-time position primarily responsible for systems and compliance integrity as it relates to the processing and disbursing of institutional, state and federal financial aid. This position reports to the Senior Director, Financial Aid in Student Financial Services.
This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.
Essential Duties and Responsibilities include:
Responsible for PowerFAIDS setup and maintenance including data validation and table structure
Design and maintain PowerFAIDS reports, provide data for team, institutional, state, federal and foundation needs
Oversee flow of information from auxiliary systems to and from PowerFAIDS
Ensure efficient and correct data transfer to support packaging goals and deadlines
Setup and maintain documentation for funds in PowerFAIDS
Responsible for return of Title IV funds
Responsible for reconciling funds between PowerFAIDS, Jenzabar, state and federal databases.
Support disbursement of student loan funding, grants, aid and related processes
Support charging and billing functions
Create process and policy documentation
Provide superior customer service to students and their families, co-workers, and other constituents
Maintain knowledge of federal regulations, state law and university policies in awarding financial assistance to ensure compliance and audit requirements
Other duties and special projects may be assigned to meet department and university needs.
Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
Work has deadlines, multiple interruptions, high volume and may be stressful at times.
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.
Skills/Qualifications: Minimum three years of financial aid or related experience required Ability to use absolute discretion when dealing with sensitive, confidential materials; familiarity with HIPPA/FERPA a plus. Ability to thrive in a fast-paced environment and to effectively prioritize assignments to meet given deadlines. Exceptional follow-up and follow-through skills as well as ability to plan, organize and control large and small projects through to completion Excellent computer proficiency required, with experience in ERP systems and database support, strong proficiency in MS Outlook, Word, Excel, SharePoint and PowerPoint; ability to quickly learn and assimilate new systems and information. Experience with Jenzabar, PowerFAIDS, federal and NC state web based aid systems preferred Possess a logical and questioning mindset, ability to analytically solve simple and complex problems and arrive at a logical course of action while knowing when to ask for assistance or direction. Ability to manage work projects from start to finish, working with minimum supervision, as well as to accept directions on given assignments Proven attention to detail, accuracy, and timeliness. Ability to remain calm and resourceful in stressful situations. Bachelor’s degree required; major Accounting, Business or IT preferred, or the equivalent in experience and education.
Physical Requirements (with or without reasonable accommodation): Visual Abilities: Read reports, create presentations and use a computer system. Hearing: Hear well enough to communicate with co-workers, vendors, and students. Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems. Mobility: Open files and operate office machines; move between departments and attend meetings across campus. Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly. Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.