Director of Student Accounts, Both Campus Locations (UPDATED)
About Mount Saint Mary's University:
Mount Saint Mary's is the only women's university in Los Angeles and one of the most diverse in the nation. The University is known nationally for its research on gender equality, its innovative health and science programs, and its commitment to community service. As a leading liberal arts institution, Mount Saint Mary's provides year-round, flexible and online programs at the undergraduate and graduate level. Weekend, evening and graduate programs are offered to both women and men. Mount alums are engaged, active global citizens who use their knowledge and skills to better themselves, their communities and the world. www.msmu.edu.
Mount Saint Mary's University is an equal opportunity employer. The University is thoroughly committed both to providing equal employment opportunities for all job applicants and employees, and to providing a work environment that is free from harassment, discrimination and retaliation. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters. A background check will be required.
MSMU's enthusiastic and innovative Director of Student Accounts is responsible for maintaining the integrity of the University's student accounts receivable and collections efforts, while promoting and supporting a highly collaborative and engaged service-oriented culture. The Director of Student Accounts is responsible for compliance with federal and state regulations, including Title IV aid refunds, IRS 1098T filings, and state escheatment processes. As a campus leader and problem solver, the Director of Student Accounts works proactively with other University stakeholders to ensure that MSMU students, parents and staff receive the highest levels of customer service. The Director of Student Accounts is expected to be passionate about leading, motivating and developing the Office of Student Accounts team.
Duties and Responsibilities:
The primary role of the Director of Student Accounts is to establish and maintain policies and procedures to ensure the accurate and timely billing of tuition and fees to student accounts, monitoring student account activity and ensuring applicable financial holds are in place
Serves as the team leader of the Office of Student Accounts staff by always exhibiting strong communication skills and respect for others, as well as an ability to handle all situations with tact, diplomacy, and composure.
Proactively works with other University departments to regularly seek out opportunities to improve Office of Student Accounts efficiencies and the overall student experience.
Responsible to ensure that a collaborative relationship exists between the Office of Student Accounts and all other departments. Participates in the development of University policies and procedures; serves on planning and policymaking committees.
Supervises cashiering operations, including processing payment transactions; applying all student loan disbursements and issuance of student refund checks in compliance with Title IV Cash Management regulations; processing departmental deposits, petty cash reimbursements, and cash advance requests.
Responsible for ensuring key system updates are performed in a timely and accurate manner, including changes to the University's billing and refund tables.
Directs the collection of student accounts and institutional loans, including the review and agency placement of past due accounts. Negotiate terms of settlements with delinquent account holders and borrowers. Develop and monitor metrics to evaluate the effectiveness of collection methods, personnel and agencies.
Oversight for monitoring, billing and reconciliation of MSMU's Student Health Insurance plan. Ensure invoices are reviewed and approved in a timely manner.
Responsible for ensuring Office of Student Accounts associates comply with all Federal, State, and University regulations related to the privacy of student information.
Provides leadership and vision for technological advancement to meet the operational needs of the Department while ensuring a seamless experience for our students.
Ensures timely communication to MSMU community of deadlines impacting student accounts via email, posts to myMSMU, social media, or other means.
Oversees and understands the important Sponsored Billing relationships for both military and other corporate sponsored students. Ensures appropriate administration of applicable discounts.
Oversees Office of Student Accounts budget, consistently looking for ways to reduce costs without sacrificing service.
Other duties and special projects as assigned.
Other Duties and Responsibilities:
15. Participates in and lead various ongoing and temporary committees and teams.
16. Ad-Hoc reporting to VP, AVP or others as requested.
17. Hiring, training and developing direct reports and Office of Student Accounts Staff.
Strong working knowledge of Director of Student Accounts operations and interrelationships to other Student Services, as well as, knowledge of finance in a higher education environment.
Knowledge of general accounting concepts and principles related to accounts receivable, student loans, and collection techniques, customer service best practices, automated receivable and cashiering systems, compliance related reporting and regulations, and FERPA privacy laws.
Abilities and Skills:
Ability to set vision and establish strategy for the Office of Student Accounts and motivate employees to reach top performance and to professionally and effectively communicate within a diverse University community.
Ability to effectively manage and evaluate the work of staff; assign duties and responsibilities; oversee the work assignments to ensure work is done accurately and timely; and provide professional development.
Ability to interpret and apply applicable rules, regulations, policies and procedures, and analyze situations accurately to adopt effective courses of action.
Ability to maintain personal composure in high stress situations as well as establish and maintain effective working relationships with others.
Skilled to define problems, collect data, establish facts, draw valid conclusions and prepare clear, concise reports.
Strong organization and prioritization, negotiation, management, customer service, oral/written communication and interpersonal skills.
Skilled at leading projects and conducting effective and efficient meetings.
Skilled with spreadsheet, word-processing and presentation applications (Excel, Word and PowerPoint). Skilled at solving basic mathematical equations.
Bachelor's Degree in Business Administration or closely related field required.
Four to seven years' experience of full time progressively responsible experience in the administration of student disbursements and accounting, collection or cashiering functions.
Experience must include at least 2 years in a managerial or supervisorial role.
Experience working in an educational institution preferred.
Work Location: Both Chalon Campus (West Los Angeles) and Doheny Campus (Downtown Los Angeles)
Start Date: Immediately
Applications Deadline: Open until filled
The University is committed to recruiting and retaining a diverse student population and workforce as a reflection of our commitment to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of learning. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. We encourage people of all backgrounds to apply to be a student or to work for the University.
Mount Saint Mary's University is an independent, Catholic, liberal arts university which provides a values-based undergraduate education for women, as well as innovative programs for professional men and women on two historic campuses in Los Angeles. The Mount is the only Catholic university primarily for women in the Western United States. It is also nationally recognized for its academic programs, its culturally diverse student body, and its focus on preparing the next generation of citizen leaders.