Wellesley College is looking for a master multitasker with excellent organization skills and an upbeat attitude to be a part of the Registrar’s Office customer service team. The successful candidate will provide effective and professional assistance to the College community (students, faculty and staff) and visitors, via phone, in-person, and e-mail. They must value and consistently deliver accurate, responsive and timely results and meet daily challenges both as an individual contributor and as a team member. Service Associates must be comfortable with computers, data, general office tasks, and excel at both verbal and written communication. Most importantly, Service Associates must have a genuine desire to meet the needs of others and at the same time consistently adhere to Wellesley’s academic rules and standards.
Service Associate Responsibilities: • Staffs the Service Desk serving as a central communication source of academic and policy and procedural information for students and faculty. • Responsible for functional areas of expertise. Functional areas are shared between Service Associates. Functional leads are determined in consultation with supervisor. • Maintains well-organized and easily accessible tracking systems for transactions in process; provides status updates on transactions to appropriate parties and sends timely notification of completed transactions. • Provide administrative support to Registrar’s Office; responsibilities include scheduling meetings, drafting and editing documents (including creating and maintaining spreadsheets of information), returning phone calls and e-mails, coordinating the logistics of large meetings, distributing meeting minutes. • Assists and instructs the community with navigating self-service options on various platforms.
Associate’s degree required. Prior experience may be considered substitute for education requirement. One to three years of customer service experience. Prior experience in higher education or other non-profit preferred. Data entry experience strongly preferred. Excellent problem-solving skills. Excellent written and oral communication skills; ability to communicate technical information to a non-technical audience. Excellent customer service skills; Skilled at satisfying the needs of demanding clientele and at the same time adhering appropriately to academic policy and department policies and procedures. Excellent time management skills; Demonstrated effectiveness in shifting focus due to shifting priorities and competing demands of the office. Excellent attention to detail. Skilled at checking own work and reviewing the work of colleagues in order to produce high quality, error-free results. Demonstrated competence as a sole contributor and as a member of a team. Develops and maintains excellent relationships with peers in administrative and academic-support positions in order to effectively deliver integrated service to constituents and to efficiently accomplish assigned duties. High level of proficiency with Excel and G Suite. Demonstrated ability to learn and become adept with new software applications in an administrative office setting.
Wellesley is known for the excellence of its education, the beauty of its setting, its gifted faculty, and the uniqueness of its campus culture. But most of all, Wellesley is known for the thousands of accomplished, thoughtful women it has sent out into the world for over 100 years women who are committed to making a difference. Every year, some 2,400 of the world's top undergraduate women are challenged to exceed their own highest personal and intellectual expectations. The mastery Wellesley graduates demonstrate across the professional and vocational spectrum, and the influence they wield, whether in their own communities or on the world stage is testament to a singularly empowering undergraduate experience. Wellesley's lively academic community places a high value on rigorous, probing inquiry, and creative, cross-discipline thinking. Its collaborative approach to scholarship encourages students to question, debate, and refine their points of view, not only with each other, but with our world-class faculty, often by working directly with them on groundbreaking projects. A Wellesley education fosters the highest standard of readiness for the real world in its graduates, in terms... of ability to think, act, and contribute meaningfully and effectively in their chosen areas of interest.