Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. UWMC Transplant Services has an outstanding opportunity for a full-time day shift PROGRAM COORDINATOR. This person coordinates multiple functions of a specialized program: Transplantation Services for Pre-Liver and Intestinal Transplant. This position is responsible for excellent customer service to patients and other team members. The Coordinator serves under general directions of the multidisciplinary team, and performs work using knowledge and experience specific to Transplantation. Independently, the Coordinator advises patients, family members, staff, providers, and the public regarding program content and care protocols. Functions as expert for transplantation area, identifying process improvements, recommending solutions. Provides support services such as, contacting national regulatory agencies (UNOS) regarding patients transplant status as well as managing participants long term program involvement. Position requires extensive involvement with members, staff and physicians in carrying out transplantation program activities by coordinating consistent with program goals and protocols. The primary duties of the program coordinator for the Transplant program are as follows:Coordinate extensive diagnostic tests necessary for evaluation and facilitate continuum of care for transplantation patients: (75%)
Responsible for continuum of care steps for liver transplant patients once they are approved for work-up evaluation until transplant, and for intestinal transplant candidates from initial referral through and including post transplant care: test, procedure and appointment scheduling of up to 10 -15 tests and procedures per patient; outgoing referrals and coordination of care with PCP/outside gastroenterologists' offices or other specialty care, and completion of missing outside provider documentation.
Report patient concerns to MD/RN regarding their medical, social, financial, psychological or cultural needs as it relates to the planning, personal comfort, or safety of the planned test or procedure.
Interact with patient to discuss itinerary of the diagnostic tests, pre-test patient preparation instructions, and answer questions.
Order interpreter and translation of correspondence as needed.
Coordinate diagnostic tests with clinic visit appointments when possible but, per protocol, does not delay radiology or laboratory testing based on clinic appointment availability.
Contact various departments to schedule program tests; complete necessary requisitions and consult at UWMC and/or outside facilities.
Prepare schedule for diagnostic tests and clinic, track status of each patient in work-up evaluation phase efficiently, and correspond with patients to provide necessary program instructionsFacilitate on-going programmatic assessment, maintenance and development of routines, standards and goals: (5%)
Develop and maintain a systematic process to identify, analyze and implement standards to ensure patient continuity and service during transplant period which can span the time from first appointment through transplantation and the rest of the patient's life post-transplant, minimize the occurrence of gaps in care and maintain all regulatory requirements outlined by federal mandates.
Assess processes, communicate observations, concerns and ideas to the Transplant Team in a timely and professional manner to maintain high standards of patient care.
Assist physicians and nursing staff maintain systems to safely manage patients,
Update demographic information and scheduling required tests and appointments.
Develop correspondence to communicate common patient issues that involve compliance and continuity of care.Participate in the preparation and maintenance of data for United Network of Organ Sharing (UNOS) and other federal and program-specific databases:(5%)
Ensure that required information on each patient is entered into program database to update and monitor clinical statuses of post transplant patients.Supports Transplantation program activities: (5%)
Accompany patients between service areas to facilitate continuity of care, in particular, hospital admissions.
Act as program representative with foundations and patient groups to arrange program functions and events.
Interact with many outside agencies, including national.
Attend monthly liver care and transplantation meetings and other meetings as required.
Work with nurses, physicians, program coordinators, patient services specialists, medical assistants, patient care coordinators and other departmental staff members on various projects.
Generate specific reports as requested by physicians and nursing staff. Manage files: (10%)
Coordinate the receipt of requirements: patient forms, medical records, lab and diagnostic results from UWMC, primary care physicians' offices, gastroenterologists' offices, other specialists' offices and other medical facilities.
Receive outside laboratory results on transplantation patients undergoing serial laboratory monitoring per their treatment plan.
Ensure these results are delivered to MD/RN3 to recommend next phase of care to coordinate.
Facilitate getting a copy to RN for review as a back up in MD's absence.
In preparation for return clinic visits, ensure recent lab work, radiology results, and pathology reports are completed and available.
File and track requisitions (radiological and procedural) .
Follow up to ensure the exams are completed or rescheduled if necessary.
Notify MD/RN of unusual delays in the completion of exams. This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.Requirements: High school graduation or equivalent AND two years of experience in a program specialty (Transplant Services)ORequivalent education/experience.Additional Requirements include ability to effectively communicate in English, both verbally and in writing; computer knowledge including Word and Excel; data entry experience; proficiency in word processing; ability to work effectively in a multi-disciplinary team environment; and excellent interpersonal skills and customer service skills. Must be a multi-tasker who completes at least up to 8 complete patients' evaluations per forty-hour week as well as 10 active pre-transplant patients for their follow-up testing, and answers patients' phone calls regarding status and schedule of tests in a timely manner.Preferred Candidate: has experience in medical center program or high volume clinic specialty coordinating patients (in EPIC or similar system), completing requisitions e.g. radiology, lab, nuclear medicine, and monitoring the completion of a complex scheduling process.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.