Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Evenings and weekends as needed.
First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning January 28, 2019.
Current employees will be given preferred consideration.
About the University: California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,0000 students each year and graduates about 4,000 students annually.
Typical Activities: Under the supervision of the Director of Orientation and Transition Experiences and with guidance from the Student Services Professional, the Campus Tours Support Coordinator will be responsible for:
Coordination of the Campus Tours and Visitor Center's campus tours requests via phone, email and in person interactions with a diverse clientele.
Responsible for the scheduling and execution of group, individual, and VIP campus tours.
Responsible for client communication and confirmations of campus tours.
Coordinate facilities, parking and dinning services reservations for staff, parents, students, and community members visiting the university.
Collaborate closely with the Student Services Professional on developing, evaluating, and conducting campus tours presentations.
Coordinate and provide lead work direction to student paraprofessional staff who are responsible for campus tours, maintaining campus tours calendar, collaboration with the admissions counseling and outreach team to provide coverage for campus tours presentations and respond to the campus tours email account.
Responsible for both paraprofessional onboarding training and working with the student services professional and the students supervisor on professional development.
Provide assistance and leadership with large-scale campus and the division programs and events.
Assist with all programs and events hosted by the Office of Admissions, Outreach, and Transition.
In conjunction with the Student Services Professional, the incumbent will keep accurate inventory of various office materials, supplies, and event items.
Provide regular reports on the number of visits and campus tours conducted by the Campus Tours and Visitor Center to the Student Services Professional and any other details requested by the Director of Orientation and Transition Experiences or Assistant Vice President of Admissions, Outreach, and Transition.
Perform other duties as assigned.
Education and Experience
Completion of High school program, technical/vocational program, or their equivalents combined with 3 years of years of related office work experience.
Required Knowledge, Skills and Abilities:
Experience to be fully functional in all technical aspects of work assignments; thorough, detailed knowledge of applicable university infrastructure, policies, and procedures;
Thorough knowledge of English grammar, punctuation, and spelling;
Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages;
Ability to independently handle multiple work unit priorities and projects;
Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist;
Working knowledge of budget policies and procedures;
Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections;
Ability to draft and compose correspondence and standard reports;
Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.
Standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures.
Ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
Performs administrative duties as assigned and during peak season will work extended hours, weekends, early mornings and evenings in support of admissions, outreach, and transition.
Ability to prioritize work operations to meet department and campus needs.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.