The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.The Temporary IT Program Operations Specialist will support all aspects of Enterprise Services related to computer hardware, software programs, and intranet/tools development. The position will support Department team members in successfully completing agreed upon goals and deliverables. This individual will work as a member of a team with a client-service approach to IT support and will have frequent contact with the offices of the Vice President of Finance and the Associate Vice President for Enterprise Services. This position reports directly to the Director of HR for Finance.This position must establish close working relationships with team members, subject matter experts, stakeholders, and technical staff to support the strategic IT needs within Enterprise Services. Additionally, this position must exercise sound judgment when prioritizing the IT aspects of the Department, managing daily workloads and by escalating any technical needs or issues to the Director.Duties and ResponsibilitiesDepartment IT Support (75%)IT Support: Computer and technical support for all Enterprise Services staff including assistance with training/troubleshooting/fixing hardware, software and office electronic equipment problems, with an emphasis on troubleshooting Microsoft Office products, especially Outlook and SharePoint. Set up all new computers for use, and orient staff to computer upon arrival.Planning and logistical IT support for internal events or meetings, room set-ups and audio-visual support. Utilizing Microsoft Office software suite for preparation of spreadsheets, documents, tables, presentations, and other materials for staff and managers. Accompany program staff to meetings around campus to provide technical support.Process Improvement: Proactively identify and recommend improvements to team processes to improve team efficiency and time spent on developing solutions for our business owners. Negotiate and implement agreed upon process changes within complex team structure ensuring team buy-in and adoption. Consistently seek to improve team and personal performance to contribute to the success of the Department. Initiate changes in IT policies and procedures to the Director and assist with developing, implementing, and verifying compliance of policies and procedures by routinely communicating with all parties impacted.Program Operations Support (25%)Purchasing: Process, monitor, and track computer hardware and software purchase requests. Notify appropriate personnel when charging errors occur. Work closely with Operations and Maintenance, Teleservices, IT Services, and Electrical Engineering to facilitate upkeep and installation of employee support systems.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.