Advising/Counseling, Other Staff/Administrative, Staff/Administrative
Summary: The Coordinator of Academic Support Programs is responsible for the oversight, implementation and assessment of academic subject tutoring, supplemental instruction (SI), Roadmap Scholars, and THRIVE. In addition, this position will facilitate programming of academic support services for at-risk and historically underserved students. This position is housed within the Center for Student Success and reports to the Associate Dean for Student Success
This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week.
Essential Duties and Responsibilities include:
Oversees, implements, and assesses academic subject tutoring and SI programs including the selection, training and scheduling of peer tutors and SI peer leaders.
Develops, implements, assesses, and provides oversight for THRIVE Institute, our summer bridge program for historically underserved students.
Provides coordination and mentoring for peer student leaders attached to Queens’ first-year experience course QMP100: Welcome to Queens.
Develops student-centered support programs for at-risk students.
Utilizes evaluative measures to inform decision making and programmatic development, both within the Center for Student Success and throughout the University, related to student success initiatives.
Manages on-going academic assistance programs, such as study skills topics, time management, test-taking, and stress management.
Remains abreast of higher education trends and developments particularly high-impact practices related to student transition and retention.
Collaborates with colleagues in the Center for Student Success and other campus partners to foster student success.
Represents the Center for Student Success at open houses, admission events, and other functions as necessary.
Secondary Duties and Responsibilities:
Other duties and special projects may be assigned to meet department and university needs.
Experience, Knowledge and Skills Required:
Master's degree in higher education administration or a related field or equivalent combination of education and experience.
Strong knowledge base concerning theory and practice of strategies related to college student success.
At least 3 years of work experience within an area of academic student services at a college or university.
Experience with the retention and success of historically underserved undergraduate student populations, including those from ethnic or racial minority, low socio-economic status, or first-generation backgrounds.
Proficiency with web-based applications; Microsoft Office (particularly spreadsheet, database, and word processing); and student information systems with a strong orientation to detail.
Strong interpersonal skills, including the ability to establish rapport with a diversity of students, faculty and staff.
Demonstrated organizational and planning skills, including proven expertise in follow-up and follow-through to completion within established time frames.
Ability to quickly learn and assimilate new systems and information.
Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
Solid problem-solving skills and the ability to analyze components and arrive at a logical course of action while knowing when to ask for assistance or direction.
Excellent organization and follow-up / follow-through skills to ensure completion of assignments within established timeframes.
Ability to use absolute discretion when dealing with sensitive, confidential materials; familiarity with HIPPA/FERPA a plus.
Physical Requirements (with or without reasonable accommodation)
Visual Abilities: Read reports, create presentations and use a computer system – 75?100% of the time
Hearing: Hear well enough to communicate with co?workers, vendors and students – 75?100% of the time.
Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75?100% of the time.
Mobility: Kneel for physical inspection of storage areas; Open files and operate office machines; move between departments and attend meetings across campus – 75?100% of the time.
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75?100% of the time.
Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50?75% of the time.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75?100% of the time.
Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
Work has deadlines, multiple interruptions, high volume and may be stressful at times.
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.