POSITIONSUMMARY: Performs technical duties necessary to install, maintain and configure desktop and server systems; provides first level support for faculty and staff regarding technology issues; oversees and assists in the performance of computer systems, components, software as well as with the installation and maintenance of classroom audio visual equipment; ensures the availability of technology equipment in classrooms and serves as technical expert on special project assignments. These positions are mobile and may be dispatched to College sites as workload or teaming dictates.
PRIMARYDUTIESPERFORMED: Maintains and repairs a variety of microcomputer equipment, peripherals, Thin Client devices, printers, computer test equipment and other microcomputer systems hardware; stays abreast of changes in technology and attends technical training programs related to new, updated or replacement hardware and software selected for installation.
Provides first level Help Desk support for technology issues. Enters call tickets in the Problem Tracking System, documents recommendations and actions taken and tracks a ticket until a conclusion.
Assists with the maintenance, calibration, tuning and troubleshooting of network application software, hardware and operating systems.
Collaborates with the appropriate TESS designee (varies with location) in documenting the procedures used to implement and manage networks, PC and audiovisual-based projects; maintains, calibrates and tunes application software, hardware and operating systems for disaster recovery purposes.
Leads, coordinates or assists with network, PC, server or audio visual based projects to ensure efficient, thorough and timely completion; oversees and coordinates contractor and vendor-provided services as directed. Must be able to plan projects, identify tasks and execute results with minimal supervision.
Arranges for repairs, replacement, or enhancement of media systems and equipment.
Assists with circulation of instructional media and equipment.
Diagnoses computer hardware and software problems, advises staff of proper procedures and initiates repairs as necessary; assists staff in resolving routine operational problems and follows-up on complex or unusual problems referred by staff.
Provides orientation and instruction for technical staff, student workers and interns, and temporary contractors as directed; may serve as backup as required and authorized.
Coordinates preventative maintenance to ensure technology systems are in good operating condition.
Participates in the selection of systems technology to meet the ongoing needs of the College; consults with faculty and staff regarding selection and purchase of PC hardware and software.
Provides technical expertise in the planning, setup and operation of personal computer installations to maximize functional flexibility and operational efficiency; may serve as the site or TESS technical expert in a specialized PC related area.
Maintains inventory of parts and supplies necessary to operate and maintain systems and equipment.
Ensures application software is properly installed and maintained and provides for user software training as needed.
May install and document network wall plate terminations. May assist the networking staff with the diagnosis of performance issues.
May serve as lead technician for a site or temporary contractor positions; may assign, oversee and assist subordinates with computer system installation, service, maintenance and repair activities.
May provide management with input and recommendations regarding TESS staff or contractor performance and assist in the personnel selection process.
Performs other job-related duties as assigned.
Associate degree or and over four (4) years of relevant full-time experience.
Equivalent = minimum of (34) credit hours and Six (6) years of relevant full-time experience.
Additional training such as industry certifications such as COMPTIA A+ or SERVER +, Microsoft MCP or MCSE is preferred.
Knowledge of the principles, operation and capabilities of current high-speed communications network hardware, software and protocols.
Knowledge of the principles of Microsoft Server operating systems configuration, operation, maintenance, monitoring and control.
Knowledge of Microsoft desktop computer operating system configuration, operation, patch management and control.
Skill in coordinating the work of others.
Skill in effectively communicating technical subjects both orally and in writing.
Ability to keep all information they may see in the course of carrying out their duties confidential, sharing it with no one else other than those who would normally have proper access to that information.
Open Until Filled: Yes
Quick Link: 8071
Special Instructions to Applicants:
INTERNALAPPLICANTS eligible to apply: March 5, 2019 to March 11, 2019
Applicants: Three positions – primarily work for the McKelvey, Forest Park and Florissant Valley campus. The position(s) will be dispatched to other work locations as needed.
St. Louis Community College is the largest community college system in Missouri and the second largest institution of higher education in the state with current credit enrollment each semester of almost 30,000 students. The College is accredited by the North Central Association/Higher Learning Commission. The College includes four campuses, three education centers and district administrative offices enrolling 20,000 students. We offer 15 college-transfer and 90-plus career programs in the areas of art and design, business, civil and community service, engineering and technology, health and office professions; plus continuing education, developmental, and business/industrial training programs. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff