This position is currently based at the St. Louis Community College – Forest Park located at 5600 Oakland Avenue, St. Louis, MO 63110
Provides leadership and management to ensure the entire enrollment operations process functions effectively, and works in support of and successfully meets the goals and needs of campus Admissions and Enrollment Services staff.
Serves as the expert for the enrollment operations area. The operations area is responsible for processing all credit applications (degree-seeking and non-degree-seeking) for admission, data-entry of high school and college transcripts, and processing any updates to a student's record (i.e. data corrections, curriculum changes, etc.)
Serves as an operational and technological point person for all districtwide outgoing communications from Admissions and Enrollment Services; creates, maintains, and enhances the communications to applicants and prospective students.
Serves as the district-wide expert in enrollment operations with oversight of all admission processes in Banner and the document imaging system (BDM). Responsible for evaluating and recommending new technologies to improve the functions and efficiencies of the operations area.
Responsible for coordinating Enrollment Operations technology needs related to CRM, Banner and other data management systems; this position works closely with the Student Affairs Information Systems Lead.
Manages operations staff: Enrollment Processing Specialists (EPS's); identifies priority tasks for completion, approving timesheets and requests for leave, ensuring proper staffing for weekend events, conducting employee evaluations, interview and on-boarding process; Ensure excellent customer service is provided by staff in-person and via email and phone.
Develops and maintains Standard Operating Procedures (SOPs) to ensure optimal functioning and efficiencies of the operations team; oversees data entry and data integrity, develops preventative actions for data accuracy (i.e. through development of reports).
Oversight of the College's online application for admission.
Serve as the facilitator of communication with faculty and staff regarding changes to enrollment related policy and processes; lead districtwide meetings with Admissions and Enrollment Services staff.
Oversees the implementation and ongoing management of the College's CRM.
Coordinates the registration process for students and ensures the effectiveness of registration functions, working closely with the Student Affairs Information Systems Lead and the College Registrar; creates and communicates the registration and withdrawal calendar based upon the established College Academic Calendar.
Provides strategic guidance to the work of campus Admissions and Enrollment Services by implementing process improvements to enhance services to applicants.
Organizes and directs communication with admitted students using Banner and/or CRM functionality; including hard copy and electronic communications (drafting, editing all communication and implementing mass electronic outreach.)
Maintains and enhances communications and operational procedures and processes, including all technology systems that support enrollment efforts.
Monitors and troubleshoots enrollment processes and workflows, promptly resolving issues
Serves on relevant districtwide committees.
Assists staff in the implementation of business process redesign solutions and new technology by providing training and documentation of solutions.
Contributes to the overall success of the College by performing all other duties and responsibilities as assigned.
Performs other job duties as assigned.
Bachelor’s Degree required. A minimum of five (5) years experience in the admissions and enrollment area of a college or university of which two years were in a supervisory role, preferably a community college setting.
Master’s Degree preferred.
Bilingual skills preferred.
Ellucian Banner proficiency
Knowledge of and compliance with FERPA
Ability to demonstrate excellent written and verbal communication and interpersonal skills.
Experience developing comprehensive communication flows.
Proven analytical and creative ability to address targeted messages to diverse audiences.
Excellent analytical and critical thinking skills
Excellent customer service skills
Ability to manage multiple projects with great attention to detail
Open Until Filled: Yes
Quick Link: 7843
Special Instructions to Applicants:
This position is currently based at the St. Louis Community College – Forest Park located at 5600 Oakland Avenue, St. Louis, MO 63110.
Applicant If you have previously applied, no further action is required.
St. Louis Community College is the largest community college system in Missouri and the second largest institution of higher education in the state with current credit enrollment each semester of almost 30,000 students. The College is accredited by the North Central Association/Higher Learning Commission. The College includes four campuses, three education centers and district administrative offices enrolling 20,000 students. We offer 15 college-transfer and 90-plus career programs in the areas of art and design, business, civil and community service, engineering and technology, health and office professions; plus continuing education, developmental, and business/industrial training programs. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff