The Customer Relationship Management (CRM) Manager is responsible for the continuous improvement of the CRM. This position will evaluate new functionality to ensure that the CRM continues to evolve and improve. This position is also responsible for assessing current functionality and working with admissions leadership to identify processes that require improvement and suggests innovative enhancements and solutions that support admissions goals and initiatives. This position will serve as the Admissions contact with the CRM vendor and will act as the admissions liaison with the academic units who utilize the CRM in their admissions and recruitment functions. The CRM Manager will also oversee any large system updates or implementations related to the CRM.
The CRM Manager leads the implementation, development and maintenance of the CRM, including:
Coordinate with the Enrollment Management leadership team and functional leads to develop business processes, assess current functionality and processes, and suggest system enhancements in support of office goals and initiatives.
Support recruitment staff and campus partners by maintaining day-to-day functionality within the CRM including monitoring the user experience for prospective students and staff, support of event management, admission application support, query and report development, communications support, and workflow maintenance.
Provide leadership for the implementation and training of new functionality and improved processes in the CRM.
Develop data models and reports which support the needs of the recruitment staff and campus partners.
Build customized dashboards and analytical reports for admissions staff and campus partners.
Maintain data integrity and quality and ensuring accuracy of student records.
Serves as primary contact for CRM issues and questions.
Work with the university ITS team for data uploads into the CRM and data integrations with campus systems.
Work with campus partners, such as Marketing and Communications, to ensure communications are branded and messaged appropriately.
Troubleshoot CRM-related issues and communicating with appropriate staff as needed.
Train admissions staff and campus partners on CRM functionality and features.
Submit service desk requests and serve as technical lead for the vender.
A Bachelor's degree or equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired as necessary.
A Master's degree in Education Administration, Student Personnel Administration, Student Affairs, or related area, or an equivalent combination of education and training from which comparable knowledge and skills can be acquired.
Three to four years of experience directly related to the position.
Experience with Slate.
Experience with PeopleSoft
April 17, 2019
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about how applicants apply, please call (314) 516-5805, or if you are experiencing technical problems, please email mailto:email@example.com .
The University of Missouri, St. Louis offers benefit-eligible employees a wide variety of benefits including; health, dental and vision coverage effective on the first day of employment, vacation & sick time accrual, four personal days per year, tuition assistance for employees and their dependents, pension and employee & dependent life insurance. For more information about our benefit, please visit http://www.umsystem.edu/totalrewards/benefits .
UMSL is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, genetic information, disability, or protected veteran status.
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The University of Missouri?St. Louis (UMSL, commonly pronounced ""uhm-suhl"") is one of four universities in the University of Missouri System. Established in 1963, it is the newest university in the UM System, it is the largest university by enrollment in the St. Louis area with 16,809 students. UMSL's campus is located on the former grounds of the Bellerive Country Club in Saint Louis County, Missouri, United States, within the municipalities of Bellerive, Bel-Nor and Normandy. Additional facilities are located at the former site of Marillac College. UMSL is proud of its motivated, active student body, which consists of over 13,000 undergraduates and 3,500 graduate and professional degree seeing students. UMSL is home to 1,447 faculty members who deliver 54 bachelor's degree programs, 37 master's degree programs, 15 doctoral degree programs and the only professional degree in optometry in Missouri. UMSL provides 24 graduate certificate programs and two education specialist programs. Express Scripts, is the largest corporation in the country, has its headquarters located on a college campus. Express Scripts has 2,500 employees working on the UMSL campus.