Cures Start Here . At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
The Hutch Data Commonwealth (HDC) is a transformative initiative at Fred Hutchinson Cancer Research Center that aims to bring innovative big data capabilities to the fingertips of all Hutch investigators. HDC will enhance translational research and enable a new data-driven science by expanding center competencies and collaborations around impactful data-related initiatives. The HDC will serve as a hub for investigators seeking to conduct data-driven projects and will work collaboratively with center scientists to identify and source appropriate datasets, develop tools for accessing and visualizing data, and implement analytic approaches that are reproducible and responsive to scientific objectives.
The Application Support Engineer will answer customer questions and diagnose user issues for internally-developed software applications used throughout the Hutch by lab technicians, investigators and administrators. The role includes replicating and diagnosing user-reported issues and recommending corrective actions, maintaining records of user contact and escalating complex issues to the software development group. Under the direction of the Software Development Manager and in collaboration with Product Management, this position is responsible for reporting on the product SLA and is expected to make recommendations on process improvements to ensure service excellence.
The Application Support Engineer serves as primary contact for any user questions related to how the system works from both a business and technical perspective, and partners with Product Management, Technical Writing, and Engineering teams to ensure software requirements and documentation correctly address user-reported support issues.
At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.