Cures Start Here. At Fred Hutchinson Cancer Research Center, home to three Nobel laureates, interdisciplinary teams of world-renowned scientists seek new and innovative ways to prevent, diagnose and treat cancer, HIV/AIDS and other life-threatening diseases. Fred Hutchs pioneering work in bone marrow transplantation led to the development of immunotherapy, which harnesses the power of the immune system to treat cancer. An independent, nonprofit research institute based in Seattle, Fred Hutch houses the nations first cancer prevention research program, as well as the clinical coordinating center of the Womens Health Initiative and the international headquarters of the HIV Vaccine Trials Network. Careers Start Here.
Fred Hutch offers our scientists and investigators a multi-million-dollar Core Facilities program. Core Facilities are centralized shared resources that provide access to cutting-edge technologies, instruments, services as well as expert consultation for scientific and clinical investigators. Each of our fifteen core facilities is a discrete unit within the institution with dedicated personnel, equipment, and space for operations.
We are looking for a dynamic leader to join our Shared Resources Administrative (SRA) team as our SR-IT Manager. This role is highly visible and will work both independently and manage our System Analysts who provide Help Desk and IT related project support for approximately 190 team members and 300+ devices.
This position reports to the Shared Resources (SR) Director of Operations and will:
Serve as technical sponsor to drive selected SRA projects; providing project oversight and ensuring each project meets its stated objectives and deliverables
Provide overall leadership and IT vision to all SR team members
Manage the SR day-to-day IT operations, staff, including vendors and contractors
Partner with SR Core Directors, and their teams, to ensure select instruments remain operational and are compliant with Center Information Security standards
Collaborate and liaise with various Center IT departments, building strong partnerships for the advancement of Center goals and initiatives. Advocate for solutions that will meet SR core and department needs
Provide IT Helpdesk support and other duties when needed
Were looking for someone with a unique blend of talents: Inspiring leadership and supervision skills, strong IT Technical knowledge, superior Customer Service, IT Project Management experience and the ability to see and communicate the big picture to varied audiences.
Leadership & collaboration skills are a must: The SR-IT Manager oversees the SR Helpdesk Support & Systems Analysts (currently 2.5 FTE) who support the installation, implementation, administration and support of user desktops, laptops, tablets, mobile devices, printers and all related endpoint hardware and software, for SR 190 team member user community; instrument usage tracking platforms as well as our centralized Computer Center. This role will ensure timely and effective resolution of incidents and service requests and act as an escalation point for customer and technical issues, conflict resolution and clarification of processes. Additionally, the SR-IT Manager must possess extensive endpoint support and customer service experience, a strong work ethic and attention to detail.
This SR-IT Manager is expected to learn the IT functional and business processes at a detailed level and leverage this knowledge when gathering and documenting business requirements from users, designing business processes, creating application specifications and serving as a liaison between the core/business stakeholders and various technical groups (inside and outside SR). From time to time, there may be resource constraints when this role will engage outside Project Management services and act as a key stakeholder and project liaison/spokesperson to ensure successful execution of SR projects.
This is an incredibly exciting and pivotal time to join Fred Hutch and the Shared Resources team. This role will be a key player in completing our Office 365 rollout, supporting our SR website replacement initiative, establishing a centralized SR Ticketing system, Tableau modeling, SharePoint interfaces, Asset Management and much, much more.
Bachelors Degree in Information Technology, Computer Science, Engineering or other related field; or equivalent work experience
5 years of experience managing staff including both performance management and mentoring
Demonstrated leadership abilities in a team environment with a proven record of positive contributions to the work of the team/project
Proven skills in managing and prioritizing team in addressing large daily volume of IT support requests
Proven ability to work with business stakeholders to elicit, analyze, communicate, document and validate systems requirements both functional and non-functional
Experience using SharePoint for document and records management, workflows and metadata management
Strong organizational, analytical, problem solving and communication skill
Ability to communicate clearly with stakeholders in a timely manner both in writing and verbally. Transferring knowledge in a manner that is understood by the non-IT customer
Ability to identify and define problems, collect data, establish facts and draw valid conclusions
Ability to work in a team environment, with significant day to day contact with user groups, internal developers, external developers, other departments, and consultants
Ability to identify when expertise or knowledge is needed from others
Computer literacy with databases, word processing, spreadsheets, data visualization applications (Tableau) and all software included in Microsoft Office including Visio
ITIL foundation certified
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At Fred Hutchinson Cancer Research Center, teams of world-renowned scientists and humanitarians work together to prevent, diagnose and treat cancer, HIV/AIDS and other diseases. Researchers are discovering new ways to detect cancers earlier, improve treatments, and learn how to prevent cancers from growing. Although Fred Hutchinson opened its doors in 1975, its history began about 20 years before that. In 1962 Fred Hutchinson envisioned a center devoted to studying cancer, a disease that took his brother’s life. Today Fred Hutchinson is contributing to the next waves of breakthrough treatments and prevention strategies. Fred Hutchinson collaborates with the Seattle Cancer Alliance, the National Cancer Institute, and the University of Washington.