Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. The University of Washington Medical Center has an outstanding opportunity for a part-time (80% FTE), day shift, CARE4U STAFF SUPPORT SPECIALIST. This role will be responsible for implementing and managing the daily operations of UWMC's Care4U (Care for the Caregiver) program, which will extend to the Northwest Hospital (NWH) campus, including the creation of a new Peer Support program. The Staff Support Specialist will collaborate with the various offerings and programs in place at UWMC/NWH to support employees and faculty who have experienced an adverse patient event, burnout, compassion fatigue, and other difficult life events and coordinate these efforts to create a comprehensive, systematic, principled program that ensures access to employees and faculty in need of support. This position closely collaborates with clinical and administrative leaders, managers, and other organizational front-line staff to understand their support needs. RESPONSIBILITIES:Program Development & ManagementImplement, manage and oversee Care4U program operationsHelp connect peer supporters to faculty/staff and follow-up as neededEstablish volunteer criteria, and participate in the selection of volunteersProvide referral sources as needed; coordinate/connect people with resourcesEstablish referral process that can be easily trackedTriage all requests and consultations for employee or team support by assessing need, and determining best mode of intervention, choosing from: Peer Support by trained peer network; Employee Assistance; Key staff contacts (i.e., Palliative Care SW, Spiritual Care); Other resources (i.e. QI debrief, critical incident debrief etc.)Provide support and consultation to the Peer Support teamAssess needs of peer supporters; provide debriefing as necessaryMaintain current peer support team rostersCurate training criteria and curriculum for peer support team trainingsCollaborate with departments and external consultants for curriculum of future trainingsAttend department meetings and create and present program information to recruit new volunteersAdministrative SupportCo-chair UWMC Care4U Steering Committee Participate in UW Medicine Leadership Team for Care for the Caregiver ProgramCreate, organize, and maintain all program materials on program websiteCurate presentations and other materials for outreach (recruitment & informative) for departmental meetingsQuality AssuranceCreate tracking methods for analytics an metrics of the programTrack # of requests, disposition of requests, discipline unit/service/department of requestor, timelines and other metrics as determined by planning groupPrepare reports on program statistics and outcomes and present dataEnsure that quality services are provided by the Care4U Team by assessing needs of support teamThis position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.REQUIREMENTS:Master's Degree in Social Work AND Social Worker Advanced License OR Social Worker Independent Clinical LicensureORMaster's Degree in Nursing AND Registered Nurse LicenseORMaster's Degree in Psychology AND Mental Health Counselor LicenseA minimum of 2 years of clinical experience; experience in assessing and assisting persons experiencing compassion, fatigue, moral distress, caregiver burnout, etc. especially in a healthcare setting. Ability to assess for degree of psychosocial stress and level of urgency for intervention.A minimum of 2 years of program/project coordination/management, including but not limited to curating and implementation of program/project. Preferably in a healthcare setting.DESIRED:Academic healthcare/medicine experienceDemonstrated strong leadership, team building, communication and interpersonal skillsExcellent analytical, organizational, problem solving and decision making skillsDemonstrated ability to communicate effectively verbally and in writing with providers, staff and administrationSolid presentation skillsAbility to work independently and provide thought leadershipAbility to work in a fast-paced and changing environmentSkills in arranging, facilitating or conducting training in staff support
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.