Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The UWMC Allergy Clinic has an outstanding opportunity for a Patient Services Specialist 3 (Full-Time, Day Shifts). Under general supervision, the Patient Services Specialist 3 (PSS 3) performs specialized clerical and technical duties to facilitate the delivery of patient care. The PSS 3 functions as the expert for the assigned service area, identifying process improvements and recommending solutions. Using extensive, in-depth knowledge of services provided in area, the PSS 3 recommends process improvements to patient services support work design and flow. The PSS 3 may provide guidance to staff outside assigned service area, and may float between areas including admitting, registration and patient care areas.The PSS 3 independently provides support services such as processing incoming referrals, scheduling patient appointments, obtaining and verifying demographic and financial information through pre-registration process, completing patient registration by obtaining consent for medical care and financial agreement, processing patient paperwork and coordinating care with other services, and triaging patient telephone calls to clinical staff and providing information about services. TYPICAL WORK* Perform the work of the Patient Services Specialist 2, functioning as an expert in both patient service area and registration; perform the work of registration and scheduling or unit coordination;* Act as a resource to other staff in patient support services and registration provided in assigned service area;* May assist with orienting and/or training new staff in assigned service area;* Work with appropriate staff and management to identify issues with processes and make recommendations for improvements;* May float between service areas to facilitate the delivery of services provided;* May Assists in the preparation and maintenance of provider and clinic schedules;* Perform related duties as required.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.