As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The Regional Epilepsy Center at Harborview has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full-Time, Day Shifts) . The Patient Service Specialist 1 or 2 for the Regional Epilepsy Center is responsible for phone triage and scheduling for Epilepsy, EEG, and the Neuropsychology Lab. The Regional Epilepsy Center Patient Service Specialist 1 or 2 works as part of a multidiscipline team to care for patients with neurological conditions. This position checks-in patients, managing paperwork, and managing EPIC referral queues while utilizing UW Patient Care Guidelines:Privacy and Confidentiality*Protect patient confidentiality and Privacy while respecting and responding to patient requestCommunicate*Utilize AIDET with patients, families, and new staff*Recognize and appropriately respond to age, culture, and body language communicationProfessionalism*Treat others with courtesy, dignity, respect, and honesty*Sympathetic to the needs of others*Seek opportunities to learn and better yourself and othersAccountability*Complete job duties each day and know when to ask for assistance*Take responsibility for the environmentCommitment*Promotes the Mission, vision and values of UW Medicine and The Regional Epilepsy Center*Promote communication and cooperation*Follow policies and procedures
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.