Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week. Must be able to work varied schedules.
Department Name/Job Location:
This position is in the Department of Orthopaedic Surgery. The position is located in O'Fallon, MO.
Provides clinical office support to ensure patient satisfaction under general supervision, including scheduling appointments, greeting patients, performing registration, including insurance information and check in/out functions.� Verifies insurance benefits, prepares correspondence, collects co-pays and outstanding balances.� Local travel to satellite office may be necessary.
PRIMARY DUTIES AND RESPONSIBILITIES:
Schedule patient appointments either by phone or at the front desk.
Greets and assists patients and visitors; obtains initial patient information; screens phone calls for most effective patient care.
Verifies insurance, obtains referrals if required, collect co-pays and outstanding balances.
Organize fee tickets on a daily basis and send to billing office.
Attends in-services and staff meetings.
Other duties as assigned.
High school diploma with 3 years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Excellent customer service skills.
Organization, communication and computing skills.
Knowledge of insurance plans and referral procedures.
Orthopaedic experience a plus.
The hiring range for this position is $15.85 - $19.43 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
-Retirement Savings Plan -22 vacation days -10 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
HR website (hr.wustl.edu)
Internal Applicant Instruction:
This position is grade C06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.