Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The UWMC 5SE Critical Care Unit has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Part-Time, 85% FTE, Day/Evening Shifts). The Patient Services Specialist (PSS), as a central member of the inpatient care team, provides patient focused care through use of customer service strategies. This includes, but is not limited to:* Communicating effectively with medical staff, patients, visitors, and other medical center departments to facilitate patient care* Coordinating unit activities by acting as the communications center for the nursing unit* Handling all unit paperwork (i.e., including chart maintenance and patient information, etc.)* Triaging telephone calls* Accessing and entering information in computer programs * Participating in non-nursing activities* Exercise independence in the planning and accomplishment of a wide spectrum of clerical duties, including maintaining inventory of supplies and equipment* Partnering in the orientation and training of professional and support staff, nursing and medical students, and other Patient Services Specialists These responsibilities are often carried out simultaneously with constant interruption.Job Duties & Performance Standards* Provide high quality, patient-focused service through use of customer service strategies.* Manage visitor access and provide education regarding unit specific policies and procedures.* Manage patient records during admission and on discharge according to UWMC policy.* Efficiently and accurately assist in patient movement within the hospital including admissions, discharges, expirations, and transfers within and off unit.* Communicate new orders to supporting/ancillary departments, such as pharmacy, dietary, and physical therapy.* Assess urgency of orders and notifies RN accordingly.* Order patient care supplies and equipment. Return/remove unused/defective equipment.* Complete appropriate requisitions, schedule tests and appointments as ordered, meeting any necessary deadlines.* Maintain a safe and organized environment for patients, visitors, and staff.* Use computer and communication systems efficiently and effectively, including telephones, email, paging, electronic white board and the tube system.* Monitor and maintain Nurse Call system per department protocol. * Consistently demonstrate productive and timely communication with charge nurses, nursing staff, peers, patients, physicians, volunteers and other medical center departments and ancillary services.* Recognize and respond to patient, facility and environmental emergencies. Act as a resource during emergencies.* Other duties as assigned.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.