As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.Harborview's Mission: Harborview Medical Center is a comprehensive healthcare facility dedicated to the control of illness and the promotion and restoration of health. Its primary mission is to provide healthcare for the most vulnerable residents of King County; to provide and teach exemplary patient care; to provide care for a broad spectrum of patients from throughout the region; and to develop and maintain leading-edge centers of emphasis.Harborview Medical Center has an outstanding opportunity for a Program Operations Manager, Equity, Diversity, & Inclusion. Under general direction, this individual plans, implements, directs, and facilitates activities that support Harborview Medical Center's capacity to care for a diverse patient population and workforce. This leader administers and implements the UW Medicine Equity Council's mandate and operations, and supports activities and special projects to implement a work plan that provides all divisions within Harborview Medical Center (HMC) a sustainable framework to support a safe and respectful environment. This position also serves as an expert resource and partner for issues related to equitable care, access and outcomes for patients at HMC as well as across the enterprise (UW Medicine) through active engagement with UW Medicine's Equity, Diversity, and Inclusion efforts, including a comprehensive approach to improving healthcare equity and reducing healthcare disparities across the UW Medicine clinical sites of practice. The Program Operations Manager--Equity, Diversity, & Inclusion is responsible for independent decision-making and planning based on identified organization goals and strategic objectives. Reporting directly to the HMC Executive Director, the newly created EDI Program Operations Manager will be responsible:Program Design, Implementation, & Program Management Analytics & Reporting Special ProjectsThe Program Operations Manager - Equity, Diversity, & Inclusion provides leadership to ensure:Program objectives and goals are achieved.Improved departmental and intradepartmental processes and operational efficiencies as related to healthcare equity and workforce diversity concerns.High-level assessments are conducted that inform leadership and identify gaps in HMC policies and practices with regard to care equity and workforce diversity.Development of tools for conducting individual and programmatic audits; and assessment surveys throughout HMC with emphasis on pertinent healthcare equity and workforce diversity. Provides operational leadership with real-time feedback on elements of performance.Development of projects related to process improvement (PI) and quality improvement (QI) throughout HMC by collaboratively working with senior leadership, upper management, and staff to facilitate their training, deployment, implementation, and evaluation.Incorporation of continuous improvement, critical thinking, innovation, and highly reliable processes as related to PI, quality improvement (QI), and workforce diversity and inclusion projects throughout HMC.Data and trended data reports are obtained with comments on the accuracy and reliability or quality of the information/data provided and that support the management and operations of quality improvements across departments and divisions throughout HMC.Collaboration with data and data system owners in order to ensure quality timeliness of reports, benchmarks, and measures.Development and implementation of a schedule of organizational quality improvement activities promoting workforce diversity, inclusion and advancement. Consulting on and assisting with interpreting best practice standards.Collaboration with other leaders and provides input, interpretation, and review of organizational policies, procedures, protocols, and process development to support equitable care and workforce diversity.Development of corrective action plans for assessed deficiencies.Audits (and/or collecting auditing information from leaders/staff) of corrective action plans, data, and implementation to assure sustained improvements.Effective analysis of administrative support and operations need, workflow, and work distribution as needed. Active participation with UW Medicine's Equity, Diversity and Inclusion initiatives.Knowledge, Skills, and AbilitiesTraining and ongoing individual work in assessing and decreasing own biases, supporting inclusion.Effective communication and service excellence skills.Demonstrated management/leadership skills including organization, time, and project management.Project planning management.Presentation skills.Data knowledge/skill using a variety of different software.Ability to coordinate information gathering and dissemination within a complex clinical and administrative system.Ability to lead multidisciplinary clinical and non-clinical implementation projects.Knowledge of hospital environment and healthcare trends.Ability to analyze data for opportunities for improvement.Demonstrated ability to work effectively and efficiently within teams and independently.Strong interpersonal skills.Highly self-directed.Demonstrated ability to organize and teach educational offerings.Advanced written and verbal communication.Flexibility in meeting workload fluctuations.REQUIREMENTS:At least five years of demonstrated experience with management of equity-focused programs and initiatives in a healthcare setting. Experience working with diverse populations as colleagues and direct reports. Experience in a leadership role. Demonstrated experience with collaborative community relationships advancing equity, diversity, and inclusion. Bachelor's degree in Social Sciences, Health Sciences, Business, Public Health, Health Administrator, or other related field required; Master's degree preferred. An equivalent combination of education and experience will be considered.DESIRED:Active member of a professional organization with specialty certification preferred.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.