The mission of UW Medicine is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's. As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.UW Medicine Health Information Management has an outstanding opportunity for a FULL-TIME HEALTH INFORMATION TECHNICIAN 3 / RELEASE OF INFORMATION TECHNICIAN (Day Shifts). Under the supervision of the Release of Information Supervisor, the Release of Information Technician processes requests for release of medical information within regulatory/HIPAA and Harborview Medical Center's specifications, timeframe, and policies; answers, screens, and fields telephone requests; responds to public requests and inquiries; evaluates priority level of requests; enters and tracks requests in computerized system supports, and proactively participates in team work effort. The ideal candidate possesses excellent customer service skills and has the ability to de-escalate situations in which customers are upset.Release of Information Technician duties include:Respond to public inquiries and requests for release of medical information, status of requests, and/or general inquiries. Review each records request for appropriateness, measuring each against HIPAA criteria. Answer telephone inquiries and requests for release of medical information, status of request, and/or general inquiries. Prepare records, calculate bills, and prepare invoices for billing. Demonstrate customer service excellence. Receive and sort mail and facsimile requests for release of information requests. Establish level of priority for release turnaround time. Prepare rejection letters and cover letters to be sent to requestors. Enter and track requests by utilizing a computerized system. Assign the appropriate requestor to each request. Determine which records should be sent based on the request itself. Disburse requests according to department policy. Utilize a computerized system to request original medical records and to access and produce hard copies of imaged medical records. Ensure the validity and completeness of the authorization for release of information. Understand and apply state regulations, HIPAA regulations, and Harborview Medical Center's policies as they pertain to release of information. Perform quality checks and monitor each request for correctness to ensure each patient record is protected from improper release of PHI. Understand the type of medical information that is requested and determine what components(s) of the medical record is to be released. Process release of information for complicated, legal, and secured medical records. Support and perform the duties and responsibilities of the Release of Information Lead as needed. Assist with special projects and duties as needed. Follow departmental security and confidentiality policies and procedures. Maintain minimal accepted level of productivity and excellent quality. Demonstrate sound moral and ethical conduct in all aspects of the position. Use influence to achieve positive results. Recognize cultural barriers within the organization. Respond to subpoena requests and court orders, and attend depositions and court sessions to represent the interest of Harborview Medical Center, representing the patient record. Process all attorney, insurance and third-party requests. Possess a strong sense of organization. Work efficiently under stress.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.