Basic Function and Responsibility Provide a high level of day-to-day customer service for students by addressing and resolving issues related to student financial aid, admissions, cashiers, international student affairs, and/or registration and records.
Assist students and families with inquiries from point of contact either in person, via email, or by telephone, to resolution.
Advise and expedite non-academic problem solving related to student financial aid, admissions, cashiering, international student affairs, and/or registration and records, such as:
Checking application status, receiving and reviewing transcripts
Checking financial aid award and disbursement
Explain the financial and financial aid impact of dropping and adding classes
Explain how to apply for federal financial aid and/or assist students in understanding the aid packages
Advise students on their bill, which may include assisting students with entering into a payment agreement for past due debt
Review holds related to transcripts, enrollment, billing, and student services
Provide information regarding university processes and policies in accordance with the general operating procedures in financial aid and scholarships, admissions, cashiering, international student affairs, and/or registration and records.
Maintain current knowledge of processes and student requirements in student financial aid, admissions, cashiers, international student affairs, and/or registration and records.
Work collegially with cross-functional areas to ensure student service functions are performed uniformly and consistently.
Provide assistance concerning other business such as information on parking, academic advising, and other services.
Provide appropriate referrals to other staff or departments on campus such as disability services, counseling, health, and academic advising.
Create and log transactions in systems.
Represent UMKC Central at orientation, convocation, admissions events, and other on-campus information fairs and events.
Update forms and training documents as necessary.
Assist supervisor as needed.
Supervision Received Direct supervision is received from Assistant Registrar.
A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary
Bachelor's degree in communication, business, education, psychology, or related area. Two years of experience in admissions, financial aid, registration and records, customer service, or in another education setting is preferred.
Successful candidates will be highly organized, detail oriented, focused on student success, and dedicated to maintaining confidentiality.
Full Time/Part Time
Full-time, benefits eligible
$16.92/hr - $17.85/hr
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (855) 524-0002.
University Statement on Diversity
UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website: http://info.umkc.edu/diversity/
UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city's life and energy influence everything that happens here. We are Kansas City's university and we can't wait for you to join us! Find out more about UMKC in the About UMKC section of our website.
Details about UMKC's community and the benefits of being an employee can be found on our careers page.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students. As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.