The Student Support Specialist II supports the front desk of the Financial Aid office and is the initial contact for all visitors, phone and email inquiries. This position assess the needs of applicants, students and/or parents and provides appropriate solutions and follow up. In addition, this position will assist with the processing of financial aid documents, reviewing and evaluating data and data entry.
Perform a variety of clerical services including answering phone calls, office emails, scheduling, data entry, office filing and organization, and reception.
Communicate in person, electronically or in writing with applicants, students and/or parents to convey and exchange information and documents; refer to others as necessary.
Review, analyze, evaluate, process and monitor information, records, transcripts, applications and/or other data in relation to student programs, requirements, standards, policies, procedures and regulations.
Provide assistance and various levels of advice and information to constituents on a variety of related matters, including financial aid qualifications and availability.
Assist with admissions, registration, recruitment and/or other related activities and processes
Responsible for processing financial aid documents and data entry
Advise students, prospective students and parents regarding financial aid.
Administer and process private loan applications
Prepare and maintain appropriate allied records, files and information.
Review and process verification forms
Scan and link documents to appropriate folders and students
Supervision is received from the Manager of Student Support Services or from a departmental designee.
Functional supervision may be exercised over clerical support and/or student staff.
A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.
Full Time/Part Time
Full-time, benefits eligible
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachments. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
If you are experiencing technical problems, please call (855) 524-0002.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.
To request ADA accommodations, please call the Director of Affirmative Action at 816-235-1323.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
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UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city's life and energy influence everything that happens here. We are Kansas City's university and we can't wait for you to join us! Find out more about UMKC in the About UMKC section of our website.
Details about UMKC's community and the benefits of being an employee can be found on our careers page.
Founded in 1929 as the University of Kansas City, UMKC has expanded to three campuses, which house 11 different schools and colleges. We are a great university in one of America’s “smartest cities.” Today, UMKC is Kansas City’s 24th-largest employer, with over 3,500 staff and faculty supporting our more than 14,000 undergraduate, graduate and professional students. As a UMKC employee, you’ll belong to an engaged, diverse community. You’ll also enjoy many competitive benefits, including health, dental, life and other insurance plans; a comprehensive retirement program; and significant tuition assistance and reimbursement programs for employees and their qualifying dependents. For more information, visit the Benefits page. With career options in numerous fields, both academic and administrative, UMKC could be just the opportunity you’ve been looking for.