As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The HMC Ambulatory & Allied Care Services has an outstanding opportunity for a Health Program Operations Specialist (Full-Time, Day Shifts).
Primary Job Duties Include: • Use knowledge of Business Objects Webi, Cognos, Epic, Horizon Performance Manager, Horizon Business Insight, UHC tools, Amalga, and other applications to obtain, analyze, and disseminate information to AACS. • Use knowledge of other applications and sources of data both within and outside the organization to enhance information analysis and reporting.
Other Job Duties Include: • Work closely with customers to assess information needs and develops adhoc and standard reports to meet those needs. Types of reporting expertise includes, but is not limited to, access measurement, provider productivity, utilization, and dashboard reporting. • Consult with and assist leadership with establishing and/or maintaining the following reports including, but not limited to: •Quarterly UHC benchmark reports •HMC AACS/PCS Clinics Access Dashboards •Provider presence – sessions and visit reports •Clinic appointment cycle time •Provider rvu reports •Clinic weekly dashboard reports •Epic auditing reports •Clinic Medical Director dashboards
• Work to maintain and improve the quality and integrity of data collected for decision making and works with other areas of UW Medicine to ensure consistent reporting of information. Analyzes and makes recommendations for improved data quality. • Serve on IT and Epic committees including: Epic master file changes; Cognos developers; BOE developers; and server management subcommittee. • Participate in process improvement teams and committees charged with improving patient care delivery systems and processes by offering analytic skills and knowledge of available data. Assists in the design and creation of data collection and reporting tools. • Participate in the design, development, documentation, and maintenance of both decision support data and applications to support information needs. • Work closely with Epic analysts and Data Warehouse architects to troubleshoot issues with Epic that become apparent through report requests. •Provide user education on decision support data and applications and helps to ensure access to data with the goal of reduced reliance, over time, on analytic support in order to obtain data. • Supervise the maintenance of MS Access/SQL databases used within AACS including managing the permission for users, creating customized functions and reports for users, managing problems or errors, and serve as the system operator for databases.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.