As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The HMC Operating Room Business Office has an outstanding opportunity for a Patient Care Coordinator (Full-Time, Day Shifts). The Patient Care Coordinator / Scheduler (PCC) for the OR Business Office is responsible for coordinating the delivery of surgical care, as formulated by Harborview surgeons or their designee, and the patient’s access to various healthcare services including inpatient and outpatient surgery and anesthesia-assisted procedures. The PCC will coordinate the patient’s journey through the perioperative system, coordinate services and serve as patient advocate.
General Responsibilities • Maintain surgical blocks in PHS for the various surgical services • Schedule surgeries in PHS based on information received from the PCCs of the various surgical services as posted in the shared drive. Will be responsible for scheduling, rescheduling, and canceling surgeries in PHS. Will monitor case order day prior to surgery and make any necessary changes. • Coordinate anesthesia, radiology, and equipment requirements for the scheduled surgeries • Review patient data and update the surgery whiteboard via PHS for communication to OR providers (e.g. special equipment, special orders • Coordinate with RN3s and Anesthesia for case placements on the schedule for the next day • Facilitate the delivery of optimal patient care • Act as liaison and represent the Harborview OR with the HMC clinics, other hospital units (e.g. ICUs, Pain Management, Angio) by providing information and advice regarding scheduling policies and procedures • Work independently under the general direction of the Surgical Applications Manager or their designee • Use effective oral and written communication with a variety of healthcare professionals, patient advocates, hospital and clinic personnel at HMC and other medical facilities • Request interpreters as appropriate for surgery • Responsible for communicating needs for surgical equipment, tools, supplies, devices and implants • Use a variety of computer systems such as EPIC, PHS, ORCA/Mindscape, and Microsoft Office products • Develop and document procedures and workflows for surgical scheduling • Train other PCCs, OR desk staff and nursing staff (as needed) in use of PHS and other applications for scheduling • Serve as a resource for OR staff using PHS and the Surgical Whiteboard for scheduling, troubleshooting problems and correcting patient data as needed • Maintain database of staff in PHS • Maintain database of surgical procedures in PHS • Maintain database of surgeons and their procedural authorizations in PHS. Responsible for investigating and confirming attending privileges • Maintain database of case and procedure durations for comparison to requested scheduling requests to ensure appropriate case times for scheduling • Generate and distribute interim and final schedule reports to pre-anesthesia, anesthesia, OR desk and pre-op areas for staff assignments, patient notification and surgeon planning • Work with nursing management to resolve scheduling conflicts between surgeons and/or surgical services
Standards of Daily Practice • Support staff by sharing expertise and/or assistance • Is acknowledged by other staff to be a role model in courteous communication with heath care team members, visitors, patients, family • Is noted by other departments to be especially friendly and helpful in telephone communication • Maintain an awareness of presence and greets managers, staff, and others in a manner that conveys a positive reception • Is able to recognize priority of information and respond appropriately • Is acknowledged by staff members as a resource for O.R. case scheduling policies and practices • Is identified by other departments / disciplines as a positive representative of the unit • Is acknowledged by other staff as a person who facilitates optimal communication and team interactions • Is identified by others as a role model for customer service • Contribute to group problem solving and is respectful of the comments of others • Act as a resource person for new employees and students • Is knowledgeable about hospital systems and services and directs inquiries appropriately
Safety and Response to Emergencies • Identify safety issues and assists in developing systems to improve safety within the Medical Center • Demonstrate pride in entire department through such actions as maintaining clean, organized, and hazard-free environment • Identify potential hazards / unsafe situations and notifies appropriate staff to protect patients, families, and/or co-workers • Independently seek activities and experiences which will enhance own performance in emergency situations • Maintain a safe environment and identifies and reports all unsafe situations including environmental hazards (electrical, chemical, other); follows OSHA standards • Communicate to Manager/Nursing Supervisors potential staffing crisis/hazards or unsafe situations immediately • Know and follow correct procedures to initiate appropriate emergency codes • Know current location and uses of emergency equipment, such as, but not limited to, fire alarms, fire extinguishers, circuit breakers, water and gas shutoffs, emergency exits, elevator alarms • Remain calm; accurately identifies emergency situations, and offers assistance when emergency arises • Demonstrate flexibility in response to unexpected changes and emergencies in the department • Participate in emergency scenarios (e.g. fire drills, mock codes, disaster drills) • Seek assistance when issues are beyond his/her experience or scope of practice
Patient Advocacy and Humanistic Care • Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of patients, families, and staff • Act as an advocate for patients and families throughout continuum of care • Respond to patient contact in a professional and timely manner • Report when illegal / unethical / unprofessional practice of another member of the health care team occurs • Maintain strict confidentiality of patient information needed for case scheduling or patient billing • Does not discuss case or patient information except when necessary for job performance, and never in a public setting
Professional Growth and Behavior • Attend and participate in team meetings, committee and/or projects; reads minutes if unable to attend • Demonstrate reliability in work attendance • Wear appropriate attire including identification badge and maintains acceptable personal hygiene • Identify self and unit when answering the phone; speaks in a confident, friendly manner that conveys a positive reception • Independently pursues learning opportunities • Complete annual review requirements (fire/safety, infection control, and others as appropriate) and participates in own evaluation • Identify own learning needs, seeks direction for growth • Respond positively when learning needs are identified and accepts responsibility for seeking education • Attend and participate in inservices and continuing education programs which directly affect practice and improve department operations • Know location of reference manuals and other resources and uses them • Identify and uses appropriate communication channels for resolving problems, interpersonal conflicts, and avoids communicating rumors • Give and accept feedback in a constructive and courteous manner
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.