The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.
We are seeking a Front Desk Agent/Night Auditor to join our rapidly growing team.
As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service. We constantly strive to provide the best USC experience, and we hope that you can help us continue to exceed our guestsâ expectations.
Greet all guests upon arrival and ensure a fast, efficient check-in process including verification of guestsâ identification, credit, and payment for stay. Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Accommodate special requests whenever possible.
Review accounts and charges with guests during the checkout process.
Assist in pre-registration and blocking of rooms for reservations. Take same day and future reservations when necessary. Know cancellation procedures.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Work closely with the housekeeping department, and coordinate room status updates by notifying the department of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Follow procedures for issuing and closing safe deposit boxes. Supervise guestsâ access to safe deposit boxes.
Coordinate requests for maintenance and repair and maintain guestsâ room key storage. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).
Answer inquiries pertaining to hotel services and amenities, area dining, entertainment, and travel directions.
Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility. Use proper telephone etiquette. Take messages and ensure their prompt delivery. Use proper mail, package, and message handling procedures.
Read and initial the daily pass-on log and bulletin board. Knowledgeable of daily activities and meetings in the hotel.
Handle all in-house calls and communicate guest comments, complaints, and requests to the appropriate and managers.
Arrange tours, taxis, or other transportation, or restaurant reservations for guests upon request.
Report any unusual occurrences or requests to the assistant manager or manager on duty.
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Education: High School Diploma.
Experience: 1 year.
Ability to communicate effectively in English.
Demonstrated customer service skills.
Experience in fast-paced, high-volume hotel environment.
What We Prefer:
2 years of experience in Hospitality and/or hotel customer service.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:
Benefits:Â dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Donât believe us? Visit benefits.usc.edu.
Perks: discounts toÂ USCÂ sporting events,Â USCÂ Bookstores, wireless plans, travel, accommodations, and local entertainment.Â
Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
Minimum Education:Combined experience/education as substitute for minimum educationHigh school or equivalentMinimum Experience:1 yearCombined education/experience as substitute for minimum experienceMinimum Field of Expertise:Customer service
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.