Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2019-2020 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.
The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please click here..
The UWMC Echocardiology Laboratory Department within the Regional Heart Center has an outstanding opportunity for a Patient Services Specialist 1-Trainee or 2 (Full-Time/Day Shifts). The PSS will work closely with the Regional Heart Center(RHC) care team (made up of physicians, nurses, and support staff) and will be a key member in providing efficient and timely access to our patient population. The RHC PSS will practice UW Medicine’s culture of “Patients Are First” at all times.
The PSS 2 will demonstrate service excellence standards in independently performing the following support services: • Reception activities, including scheduling appointments, coordinating care with other services, and checking patients in and checking patients out • Provide initial triage • Coordinate referral process and medical records • Obtain and verify registration information • Process charge documents • Collect time-of-service payments • Register patients; verify, collect and update demographic and financial information • Determine eligibility for care and assign appropriate payer plans: verify eligibility and benefits for third-party payers for planned and/or emergency services and verify insurance coverage • Obtain authorizations, complete Medicare as a Secondary Payer form, document comments for financial file, obtain necessary signatures for consents, and collect co-payment or other patient liabilities • Respond to patient questions and provide directions to specified areas throughout the clinic • Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources • Assist patients and families with telephone calls while maintaining confidentiality of patient information • Provide telephone screening of patient medical problem and severity of condition • Schedule new and return appointments consistent with patient needs and scheduling guidelines • Complete required documentation, such as entering appointment information in on-line appointment system and maintaining schedule by entering cancelled and rescheduled appointments • Assist patients in completing various documents such as insurance forms and other patient paperwork • Coordinate obtaining interpreters for patients • Process and reconcile charge documents, ensuring accuracy and investigating and correcting rejected charges • Perform general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients, inventorying, ordering and stocking supplies; and maintain record of ordered services • Perform other necessary activities to maintain clinic operations
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.